Delivery and Service Performance Terms

The service period begins after the payment provider verifies payment and the Customer supplies the domain and all mandatory details. If the proposal or order specifies another start date, that date applies.

Each product's estimated performance time appears on its page and order summary, based on scope, analysis workload and required customer inputs. Access restrictions or missing information outside Denisoft's control may pause the period.

Reports are delivered as PDFs or the specified digital format through a secure, time-limited download link and/or registered email. There is no physical shipment or separate delivery charge. Digital delivery is deemed complete when the delivery notice is sent to the registered email address.

The Customer is informed if a domain is incorrect, inaccessible, password-protected or blocked from automated analysis. Where the Customer must correct the issue, the performance period is suspended until required information is supplied. If not corrected within a reasonable period, the order and any refund are assessed under the applicable sales agreement according to buyer status.

Report access or scope problems to info@denisoft.com.tr, including the order number. Denisoft reviews any contractual discrepancy and applies an appropriate remedy, such as a replacement link, correction or repeat performance.