Cancellation, Refund and Withdrawal Policy

This Policy applies to digital analysis, reporting and monitoring services purchased from Denisoft. Different provisions apply to consumers and business/professional customers, so the buyer type selected and the actual nature of the transaction determine the applicable rules.

Consumers may withdraw within fourteen days of contract formation without a reason or penalty. Send a clear withdrawal decision in writing or on a durable medium to info@denisoft.com.tr or İstiklal Mah. 335. Sk. Bu Yapı Diamond Sitesi C Blok No: 50C İç Kapı No: 7 Serdivan / Sakarya. Including the order number is recommended as evidence.

Consumers may separately request service to begin before the withdrawal period expires. Once a service begun early with express approval is fully performed, withdrawal may end under applicable legislation. Statutory rights for defective services continue.

Consumer withdrawal rights do not apply to commercial or professional purchases. Cancellation requests received at info@denisoft.com.tr before performance starts are assessed with regard to provider charges, prepared work and allocated resources. After performance begins, cancellation and fees follow the Business Service Sales Agreement.

Where service is not supplied as agreed, repeat performance, free correction, proportionate price reduction or termination applies as appropriate. If performance becomes objectively impossible, the Customer is informed in writing or on a durable medium within three days, and the applicable amount collected is refunded within fourteen days of notification.

For valid withdrawal or refunds, repayment is made within fourteen days after Denisoft receives the notice, through a method appropriate to the original payment instrument and without additional charges. The provider's or bank's posting time may vary after Denisoft processes the refund.

Cancellation, refund or withdrawal requests must include the name/business name, order number, registered email, service, request date and clear request. Send to info@denisoft.com.tr or İstiklal Mah. 335. Sk. Bu Yapı Diamond Sitesi C Blok No: 50C İç Kapı No: 7 Serdivan / Sakarya. Telephone support alone does not constitute withdrawal notice.